Zendesk is the official support request management platform of EKAPY. Through this system, all technical support requests submitted by users are recorded, organized and monitored.
Each support request is registered in the system as a ticket, which allows for organized management, monitoring of the progress of the request, and communication between the user and the support team. In this way, the effective service, the traceability of actions and the improvement of the overall quality of the support services provided are ensured.
Through Zendesk, users have the ability to:
- submit requests for technical support;
- monitor the progress of their requests,
- contact the relevant support team;
- receive updates on the progress of resolving their issues.
The system is accessed through the login page, where two different access options are available, depending on the user’s role (Customer, Representative)