{"id":10827,"date":"2026-03-13T13:52:36","date_gmt":"2026-03-13T10:52:36","guid":{"rendered":"https:\/\/prod.ekapy.gov.gr\/user-support-platform-subsystem-helpdesk-ticketing\/"},"modified":"2026-04-08T22:23:19","modified_gmt":"2026-04-08T19:23:19","slug":"user-support-platform-subsystem-helpdesk-ticketing","status":"publish","type":"page","link":"https:\/\/ekapy.gov.gr\/en\/user-support-platform-subsystem-helpdesk-ticketing\/","title":{"rendered":"User Support Platform Subsystem (HelpDesk\/Ticketing)"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"10827\" class=\"elementor elementor-10827 elementor-9744\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d10d72d e-flex e-con-boxed e-con e-parent\" data-id=\"d10d72d\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"unlimited-elements-background-overlay\" data-forid=\"d10d72d\" data-location=\"back\" style=\"display:none\">\n\t\t\t<template>\n\t\t\t\n<!-- start Particles Background -->\n<style>\/* widget: Particles Background *\/\n\n.uc-background-particles{\n  position:absolute; \n  width: 100%; \n  height: 100%; \n  top:0px;\n  left:0px;\t\n}\n\n<\/style>\n\n<div id=\"uc_particles_background_bg_addon15337\" class=\"uc-background-particles\"><\/div>\n<script type=\"text\/javascript\"  id=\"ue_script_particles_background\">\n\n\/* Particles Background scripts: *\/ \n\njQuery(document).ready(function(){\n  \n\n\tvar objSettings = {\n     \"particles\":{\n        \"number\":{\n           \"value\":150,\n           \"density\":{\n              \"enable\":true,\n              \"value_area\":800\n           }\n        },\n              \"color\":{\n           \"value\":\"#1970D2\"\n        },          \n        \n        \"shape\":{\n           \"type\":\"circle\",\n           \"stroke\":{\n              \"width\":0,\n              \"color\":\"#000000\"\n           },\n           \"polygon\":{\n              \"nb_sides\":5\n           },\n           \"image\":{\n              \"src\":\"https:\/\/ekapy.gov.gr\/wp-content\/uploads\/ac_assets\/particles_background\/ue_logo.png\",\n              \"width\":100,\n              \"height\":100\n           }\n        },\n        \"opacity\":{\n           \"value\":1,\n           \"random\":false,\n           \"anim\":{\n              \"enable\":false,\n              \"speed\":1,\n              \"opacity_min\":0.1,\n              \"sync\":false\n           }\n        },\n        \"size\":{\n           \"value\":5,\n           \"random\":false,\n           \"anim\":{\n              \"enable\":false,\n              \"speed\":30,\n              \"size_min\":1,\n              \"sync\":false\n           }\n        },\n        \"line_linked\":{\n           \"enable\":true,\n           \"distance\":150,\n           \"color\":\"#3382DB\",\n           \"opacity\":1,\n           \"width\":1\n        },\n        \"move\":{\n           \"enable\":true,\n           \"speed\":2,\n           \"direction\":\"none\",\n           \"random\":false,\n           \"straight\":false,\n           \"out_mode\":\"out\",\n           \"bounce\":false,\n           \"attract\":{\n              \"enable\":false,\n              \"rotateX\":600,\n              \"rotateY\":1200\n           }\n        }\n     },\n     \"interactivity\":{\n        \"detect_on\":\"window\",\n        \"events\":{\n           \"onhover\":{\n              \"enable\":true,\n              \"mode\":\n                            \"none\"\n                \n           },\n           \"onclick\":{\n             \n              \"enable\":true,\n              \"mode\":\n                            \"none\"\n                \n           },\n           \"resize\":true\n        },\n        \"modes\":{\n           \"grab\":{\n              \"distance\":500,\n              \"line_linked\":{\n                 \"opacity\":1\n              }\n           },\n           \"bubble\":{\n              \"distance\":250,\n              \"size\":20,\n              \"duration\":0.5,\n              \"opacity\":8,\n              \"speed\":5\n           },\n           \"repulse\":{\n              \"distance\":150,\n              \"duration\":0.4\n           },\n           \"push\":{\n              \"particles_nb\":8\n           },\n           \"remove\":{\n              \"particles_nb\":20\n           }\n        }\n     },\n     \"retina_detect\":false\n  }  \n                                              \n\t\n                 \n  particlesJS(\"uc_particles_background_bg_addon15337\", objSettings);\n  \n  var count_particles, stats, update; \n \n  stats = new Stats;\n \n  stats.setMode(0);\n  stats.domElement.style.position = 'absolute'; \n  stats.domElement.style.left = '0px'; \n  stats.domElement.style.top = '0px';\n\n});\n<\/script>\n<!-- end Particles Background -->\t\t\t<\/template>\n\t\t<\/div>\n\t\t\n\t\t<div class=\"elementor-element elementor-element-df3f6b3 e-con-full e-flex e-con e-parent\" data-id=\"df3f6b3\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e74f3d9 elementor-widget elementor-widget-text-editor\" data-id=\"e74f3d9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<div id=\"col-55260792\" class=\"col medium-9 small-12 large-9\" data-animate=\"fadeInLeft\" data-animated=\"true\"><div class=\"col-inner text-right\"><div id=\"text-367444205\" class=\"text\"><p>Zendesk is the official support request management platform of EKAPY. Through this system, all technical support requests submitted by users are recorded, organized and monitored.<\/p><p>Each support request is registered in the system as a ticket, which allows for organized management, monitoring of the progress of the request, and communication between the user and the support team. In this way, the effective service, the traceability of actions and the improvement of the overall quality of the support services provided are ensured.<\/p><p>Through Zendesk, users have the ability to:<\/p><ul><li>submit requests for technical support;<\/li><li>monitor the progress of their requests,<\/li><li>contact the relevant support team;<\/li><li>receive updates on the progress of resolving their issues.<\/li><\/ul><p>The system is accessed through the login page, where two different access options are available, depending on the user&#8217;s role (Customer, Representative)<\/p><\/div><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-547c6cb elementor-widget elementor-widget-ucaddon_glare_effect_button\" data-id=\"547c6cb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"ucaddon_glare_effect_button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n<!-- start Glare Button Effect -->\n<style>\/* widget: Glare Button Effect *\/\n\n#uc_glare_effect_button_elementor_547c6cb .ue_glare_button{\n  display:inline-flex;\n  align-items: center;\n  cursor: pointer;\n  border-radius: 6px;\n  overflow: hidden;\n  position: relative;\n  text-decoration:none;\n}\n\n#uc_glare_effect_button_elementor_547c6cb .ue_glare_button div {\n  display: block;\n  position: relative;\n  z-index: 10;\n}\n\n#uc_glare_effect_button_elementor_547c6cb .ue_glare_button:after,\n#uc_glare_effect_button_elementor_547c6cb .ue_glare_button:before {\n  content: '';\n  position: absolute;\n  top: 0;\n  left: calc(-100% - 30px);\n  height: calc(100%);\n  width: calc(100% + 20px);\n  transform: skew(-25deg);\n}\n\n#uc_glare_effect_button_elementor_547c6cb .ue_glare_button:after {\n  transition: left 800ms cubic-bezier(0.86, 0, 0.07, 1) 0.2s;\n  z-index: 0;\n}\n\n#uc_glare_effect_button_elementor_547c6cb .ue_glare_button:before {\n  z-index: 5;\n  transition: left 1000ms cubic-bezier(0.86, 0, 0.07, 1);\n}\n\n#uc_glare_effect_button_elementor_547c6cb .ue_glare_button:hover:after {\n  left: calc(0% - 10px);\n  transition: left 800ms cubic-bezier(0.86, 0, 0.07, 1);\n}\n\n#uc_glare_effect_button_elementor_547c6cb .ue_glare_button:hover:before {\n  left: calc(0% - 10px);\n  transition: left 1000ms cubic-bezier(0.86, 0, 0.07, 1);\n}\n\n  #uc_glare_effect_button_elementor_547c6cb .ue_btn_icon{\n    display:flex;\n    justify-content:center;\n    align-items:center;\n    z-index: 10;\n  }\n  #uc_glare_effect_button_elementor_547c6cb .ue_btn_icon svg{\n    width:1em;\n    height:1em;\n  }\n\n\n<\/style>\n\n<div id=\"uc_glare_effect_button_elementor_547c6cb\" class=\"ue_glare_button_effect\">\n  <a class=\"ue_glare_button\" href=\"https:\/\/ekapynet.zendesk.com\/hc\/el\" target=\"_blank\" aria-label=\"Connect button to the afternoon surgery platform\" rel=\"noopener\">\n    <span class=\"ue_btn_icon\" role=\"img\" aria-hidden=\"true\"><i class='fas fa-arrow-right'><\/i><\/span>    <div>Login to the Digital User Support Platform<\/div>\n  <\/a>\n<\/div>\n<!-- end Glare Button Effect -->\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-de35eb5 e-flex e-con-boxed e-con e-parent\" data-id=\"de35eb5\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6c1aae4 elementor-widget elementor-widget-ucaddon_underline_link_hover_effect\" data-id=\"6c1aae4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"ucaddon_underline_link_hover_effect.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n<!-- start Underline Link Hover Effect -->\n<style>\/* widget: Underline Link Hover Effect *\/\n\n#uc_underline_link_hover_effect_elementor_6c1aae4{\n  display:flex;\n} \n\n#uc_underline_link_hover_effect_elementor_6c1aae4 a.ue-link{\n  display:flex;\n  position:relative;\n  align-items:center;\n  justify-content:center;\n  text-decoration:none;\n}\n\n#uc_underline_link_hover_effect_elementor_6c1aae4 a.ue-link:after{\n  content: \"\";\n    width: 0%;\n    position:absolute;\n  bottom:0px;\n    left:0px;\n    display: block;\n  transition:1s;\n}\n\n#uc_underline_link_hover_effect_elementor_6c1aae4 a:hover:after{\n    width: 100%;\n  }\n\n#uc_underline_link_hover_effect_elementor_6c1aae4 .ue-link-hover-effect-spacing{\n  transition:1s;\n}\n\n#uc_underline_link_hover_effect_elementor_6c1aae4 .ue-link-hover-effect-text{\n  padding:10px 0px;\n}\n\n#uc_underline_link_hover_effect_elementor_6c1aae4 .ue-link-hover-effect-icon{\n  line-height:1em;\n  transition:1s;\n}\n\n#uc_underline_link_hover_effect_elementor_6c1aae4 .ue-link-hover-effect-icon svg{\n  height:1em;\n  width:1em;\n}\n\n<\/style>\n\n<div id=\"uc_underline_link_hover_effect_elementor_6c1aae4\" class=\"ue-link-wrap\">\n  <a class=\"ue-link\" href=\"https:\/\/ekapy.gov.gr\/wp-content\/uploads\/2026\/03\/\u039f\u03b4\u03b7\u03b3\u03af\u03b5\u03c2-\u03b5\u03b9\u03c3\u03cc\u03b4\u03bf\u03c5-\u03a0\u03b5\u03bb\u03ac\u03c4\u03b7.pdf\" target=\"_blank\">\n    <div class=\"ue-link-hover-effect-text\">Customer Login Usage Instructions<\/div>\n    <div class=\"ue-link-hover-effect-spacing\"><\/div>\n    <div class=\"ue-link-hover-effect-icon\"><i class='icon icon-arrow-right'><\/i><\/div>\n  <\/a>\n<\/div>\n<!-- end Underline Link Hover Effect -->\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-da9cc8b elementor-widget elementor-widget-ucaddon_underline_link_hover_effect\" data-id=\"da9cc8b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"ucaddon_underline_link_hover_effect.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n<!-- start Underline Link Hover Effect -->\n<style>\/* widget: Underline Link Hover Effect *\/\n\n#uc_underline_link_hover_effect_elementor_da9cc8b{\n  display:flex;\n} \n\n#uc_underline_link_hover_effect_elementor_da9cc8b a.ue-link{\n  display:flex;\n  position:relative;\n  align-items:center;\n  justify-content:center;\n  text-decoration:none;\n}\n\n#uc_underline_link_hover_effect_elementor_da9cc8b a.ue-link:after{\n  content: \"\";\n    width: 0%;\n    position:absolute;\n  bottom:0px;\n    left:0px;\n    display: block;\n  transition:1s;\n}\n\n#uc_underline_link_hover_effect_elementor_da9cc8b a:hover:after{\n    width: 100%;\n  }\n\n#uc_underline_link_hover_effect_elementor_da9cc8b .ue-link-hover-effect-spacing{\n  transition:1s;\n}\n\n#uc_underline_link_hover_effect_elementor_da9cc8b .ue-link-hover-effect-text{\n  padding:10px 0px;\n}\n\n#uc_underline_link_hover_effect_elementor_da9cc8b .ue-link-hover-effect-icon{\n  line-height:1em;\n  transition:1s;\n}\n\n#uc_underline_link_hover_effect_elementor_da9cc8b .ue-link-hover-effect-icon svg{\n  height:1em;\n  width:1em;\n}\n\n<\/style>\n\n<div id=\"uc_underline_link_hover_effect_elementor_da9cc8b\" class=\"ue-link-wrap\">\n  <a class=\"ue-link\" href=\"https:\/\/ekapy.gov.gr\/wp-content\/uploads\/2026\/03\/\u039f\u03b4\u03b7\u03b3\u03af\u03b5\u03c2-\u03b5\u03b9\u03c3\u03cc\u03b4\u03bf\u03c5-\u0395\u03ba\u03c0\u03c1\u03bf\u03c3\u03ce\u03c0\u03bf\u03c5.pdf\" target=\"_blank\">\n    <div class=\"ue-link-hover-effect-text\">Instructions for using Delegate Login<\/div>\n    <div class=\"ue-link-hover-effect-spacing\"><\/div>\n    <div class=\"ue-link-hover-effect-icon\"><i class='icon icon-arrow-right'><\/i><\/div>\n  <\/a>\n<\/div>\n<!-- end Underline Link Hover Effect -->\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Zendesk is the official support request management platform of EKAPY. Through this system, all technical support requests submitted by users are recorded, organized and monitored. Each support request is registered in the system as a ticket, which allows for organized management, monitoring of the progress of the request, and communication between the user and the [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-10827","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/ekapy.gov.gr\/en\/wp-json\/wp\/v2\/pages\/10827","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ekapy.gov.gr\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/ekapy.gov.gr\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/ekapy.gov.gr\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/ekapy.gov.gr\/en\/wp-json\/wp\/v2\/comments?post=10827"}],"version-history":[{"count":3,"href":"https:\/\/ekapy.gov.gr\/en\/wp-json\/wp\/v2\/pages\/10827\/revisions"}],"predecessor-version":[{"id":10834,"href":"https:\/\/ekapy.gov.gr\/en\/wp-json\/wp\/v2\/pages\/10827\/revisions\/10834"}],"wp:attachment":[{"href":"https:\/\/ekapy.gov.gr\/en\/wp-json\/wp\/v2\/media?parent=10827"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}